Getting in Touch with Razed

For any inquiries, feedback, or assistance, Razed offers multiple direct channels to ensure you can reach the right team quickly. Whether you are a gamer looking for technical support, a retailer interested in wholesale opportunities, or a media representative seeking press materials, the company has structured its contact methods to be as straightforward as possible. The primary point of contact for general questions is the official support email, which is monitored during business hours in the Pacific Time Zone. Response times typically fall within 24 to 48 hours, though urgent matters may be escalated through the live chat feature available on the website. It is recommended to include your order number, product serial number, or a brief description of your issue in the subject line to expedite the process.

Customer Support Channels

Razed maintains a dedicated customer support portal accessible directly through their website. Here, users can submit a ticket detailing their concern, attach relevant screenshots or videos, and track the status of their request in real time. The portal also houses a comprehensive knowledge base with troubleshooting guides, firmware update instructions, and warranty information. For those who prefer real-time assistance, the live chat function connects you with a support agent during operating hours. Additionally, a toll-free telephone number is listed for North American customers, with separate international numbers provided for users in Europe, Asia, and Australia. All phone lines are staffed by trained representatives who can handle hardware issues, software configuration, and returns or exchanges.

Sales and Partnership Inquiries

Business partners, distributors, and potential collaborators can reach the Razed sales team through a dedicated email address specifically for wholesale and bulk orders. The company also provides a separate contact for strategic partnerships, including esports team sponsorships, influencer collaborations, and co-branded product development. To ensure a timely response, the sales inquiry form on the website asks for your company name, estimated volume, and target market. Razed’s partnership managers typically respond within three business days and may request a brief introductory call to discuss mutual goals. For event organizers or tournament coordinators, a special events line is available for loaner equipment requests and on-site support arrangements.

Social Media Presence

Razed maintains active profiles across major social platforms, offering another layer of direct communication. On Twitter, the official account @RazedGaming handles customer service mentions and direct messages, often responding faster than email for simple queries. Their Facebook page includes a private messaging option, while Instagram direct messages are monitored for product feedback and community engagement. Discord is the primary hub for the Razed community, with dedicated channels for technical support, user feedback, and general discussion. Moderators and company representatives are frequently active, and users can escalate issues through the #support channel. For those who prefer video or visual demonstrations, Razed’s YouTube channel provides contact information in the description of each video, along with links to the official support portal.

Corporate Headquarters

Physical correspondence, legal notices, and returns can be directed to the Razed headquarters located in Irvine, California. The mailing address is listed on the website’s contact page, along with specific instructions for product returns that require an RMA number. The corporate office is not open to walk-in visitors, but appointments for media briefings or investor meetings can be arranged through the public relations team. For press releases and media assets, a separate press email address is provided, and journalists can request review units by submitting a formal request through the media contact form. All physical mail should include the department name to ensure proper routing, and packages without an RMA number may be refused.

Regional Support Offices

To accommodate its global customer base, Razed operates regional support centers in Europe and Asia. The European office, located in Rotterdam, Netherlands, handles inquiries for the EU and UK markets, with phone support available in English, French, German, and Spanish. The Asian hub in Singapore covers the APAC region, including Australia and New Zealand, with support offered in Mandarin, Japanese, and Korean. Each regional office has its own email address and local phone number, which can be found by selecting your country from the dropdown menu on the contact page. Shipping addresses for warranty returns differ by region, so customers are advised to use the correct regional return portal to avoid delays. All regional centers operate on local business hours and observe public holidays specific to their area.

Feedback and Bug Reporting

Razed encourages users to submit feature requests, bug reports, and general suggestions through a dedicated feedback form integrated into the support portal. This form is separate from technical support tickets and is reviewed by the product development team on a weekly basis. For security vulnerabilities or critical issues, a confidential email address is provided, and the company maintains a responsible disclosure policy. Community-driven feedback is also collected through periodic surveys sent to newsletter subscribers and through the official Razed subreddit, where moderators compile user suggestions into monthly reports for the engineering team. While Razed cannot respond to every individual submission, each piece of feedback is logged and categorized to inform future product updates.

Newsletter and Updates

To stay informed about new product launches, firmware upgrades, and promotional events, visitors can subscribe to the Razed newsletter by entering their email address on the website’s footer. This subscription also provides early access to limited edition products and exclusive discount codes. The newsletter is sent bi-weekly, and subscribers can manage their preferences or unsubscribe at any time through the link at the bottom of each email. For press and media professionals, a separate press mailing list is available that includes embargoed announcements, high-resolution images, and briefing schedules. All email communications from Razed include the company’s physical address and an option to opt out, in compliance with international spam regulations.